NEWS: Chatbot Deployment▼

One of our most popular technologies involves the creation and implementation of customized chatbot solutions. These text or email-based communication “robots” allow an insured to instantly engage in the adjustment of their claim. Always voluntary and able to run for as long as the insured is interested, chatbots collect valuable data within moments of the claim being reported and upload that data into the client’s system immediately upon receipt. When fully implemented, the client and their adjusters have a full understanding of the scope of a new loss before they’ve even had their first conversation with an insured. Chatbots also offer connectivity flexibility so they can be partnered with self-inspection tools like PLNAR and Hover and facilitate the uploading of photos directly from the insured.